We offer custom Service Level Agreements (SLAs) to enterprise clients. Please get in touch if you require an SLA.
IDDQD Limited provides provides a 99.9% Uptime Commitment for the Ideal Postcodes service.
If we fall short of our 99.9% Uptime Commitment, we will issue service credit.
Downtime is the aggregate number of minutes the Ideal Postcodes API was unavailable. Downtime is measured by an External Uptime Monitoring Service contracted by IDDQD Limited. In order for a period to qualify as unavailable, a majority (> 50%) of HTTP probes monitoring api.ideal-postcodes.co.uk must confirm this. The definition of a minute of unavailability for any endpoint during a period includes:
Downtime excludes the following:
Uptime is the percentage of total possible minutes Ideal Postcodes was available in a month. Our commitment is to maintain at least 99.9% Uptime in a calendar month.
Targeted Service Availability and Service Credit
|Uptime Service Level||Service Credit|
|< 99.9% but ≥ 99.5%||25%|
|< 99.5% but ≥ 99.0%||50%|
|< 99.0% but ≥ 95.0%||70%|
If fees are paid annually, effective monthly fees are calculated as the annual fee divided by 12 months.
If fees are paid preemptively (such as standard or transactional licensing) or retroactively (such as sublicensing), the fee is the nominal value of account usage for the calendar month in question.