Terms & Conditions

Ideal Postcodes Terms of Service (as of April 2017)

Thank you for using the Ideal Postcodes service. By using this service ("Ideal Postcodes") you agree to be bound by the following Terms of Service.

If you are a sub-contractor managing an Ideal Postcodes account on behalf of your client, by agreeing to these terms you confirm that your client has agreed to both the Ideal Postcodes Terms of Service and Royal Mail End Users' Terms.

Our Contract With You

These terms and conditions apply:

So far as the context allows, to you as a visitor to our Website and in any event to you as a buyer or prospective buyer of our Products.

We shall accept your order by e-mail confirmation. That is when our contract is made. Our e-mail message will also confirm details of your purchase.

We may change these terms from time to time. The terms that apply to you are those posted here on our Website at the time you submit your order.

Legitimate Usage Only

You agree to provide accurate information about yourself where requested. You are responsible for maintaining the confidentiality of your account and password and for preventing any unauthorised person from using your account.

Your usage of an Ideal Postcodes API Key ("API Key") is bound by the type of API Key that you have created. We reserve the right to suspend your account if you are not using your API Key according to our Terms of Service.

Purchasing, Price and Payment

Our products can only be purchased online using a debit card, credit card or BACS. Payments by debit or credit card are billed at time of order and confirmed by email.

Ideal Postcodes

You agree to use Ideal Postcodes, and any data obtained through this service, in accordance with the Royal Mail End Users' Terms. These terms are available on our Website.

Interruption to the service for reasonable periods for maintenance or causes beyond our control is not sufficient grounds for refund.

Limitation of Liability

We may make improvements to this service without advance notice.

We give no warranty and make no representation, express or implied, as to:

  1. the appropriateness of the Products for your purpose;

  2. the truth of any content on our website;

  3. any implied warranty or condition as to merchantability or fitness of the Products for a particular purpose;

  4. compatibility of our service with your infrastructure;

Our Website contains links to other Internet websites outside our power and control. You acknowledge and agree that we shall not be liable in any way for the Content of any such linked website, nor for any loss or damage arising from your use of any such website.

We are not liable in any circumstances for special, indirect or consequential loss or any damages whatsoever resulting from loss of use, loss of data or loss of revenues or profits, whether in an action of contract, negligence or otherwise, arising out of or in connection with your use of our Website or the purchase of Products.

In any claim against us our liability is limited to the value of the goods you have purchased in the contract which is the subject of the dispute.


You agree to indemnify us against any claim or demand, including reasonable lawyers’ fees, made by any third party due to or arising in any way out of your use of our Website, your posting any Material, or the infringement by you, or by any other person using your computer, of any intellectual property or other right of any person.

Public Sector Plans

Only Public Sector Licensees licensed by Royal Mail may subscribe to our Public Sector Plans.

As a Public Sector Licensee you agree to use the Ideal Postcodes service within the terms laid out in Royal Mail's Public Sector License Use Terms.

Our Public Sector Plans are available subject to Royal Mail's Public Sector License agreements and your Public Sector License status. Upon the cancellation or expiry of the Public Sector License agreements or the termination of your Public Sector License status, we reserve the right to terminate your Public Sector Plan. You will be eligible for a partial refund for the remaining period of time left on the plan.

Sublicensing Platform Users

As a Sublicensing Platform User, you agree to acquire and administer your End Users (also known as licensees or sublicensees) in accordance with the following Terms of Service.

You agree to undertake payment of any fees arising from your End Users utilising the Ideal Postcodes service. These Terms of Service do not preclude you from recouping any usage fees from your End User.

By acquiring and registering an End User with your Sublicensing Platform Account you agree to ensure:

  1. End Users agree to the Royal Mail End Users' Terms;

  2. End Users comply with Royal Mail’s End Users’ Terms;

  3. End User organisational information is accurate and kept up-to-date;

In the event of the violation of Royal Mail's End Users' Terms by your End User, you agree to assist your End User in bringing them into compliance. If your End User fails to comply with these terms, you will suspend their access to our services and inform us by email of End User violation.

General Provisions

You agree that email communications are contractually binding in the same way as properly signed and dated paper sent by post.

There is no contractual nor other obligation upon us in respect of services provided without specific charge to you.

Nothing in this agreement or on our Website shall confer on any third party any benefit under the provisions of the Contracts (Rights of Third Parties) Act 1999.

If any of these terms is at any time held by any jurisdiction to be void, invalid or unenforceable, then it shall be treated as changed or reduced, only to the extent minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void and it shall be binding in that changed or reduced form. Subject to that, each provision shall be interpreted as severable and shall not in any way affect any other of these terms.

No waiver by us, in exercising any right, power or provision in this agreement shall operate as a waiver of any other right or of that same right at a future time; nor shall any delay in exercise of any power or right be interpreted as a waiver.

In the event of a dispute arising out of or in connection with these terms or any contract between you and us, then you agree to attempt to settle the dispute by engaging in good faith with us in a process of mediation before commencing arbitration or litigation.

We are not liable for any breach of our obligations resulting from causes beyond our reasonable control.

This Agreement shall be governed by and construed in accordance with the law of England.

Our Information

IDDQD Limited is registered in England & Wales Company Number: 08302922 VAT Registration Number: 198 3874 41 Registered Office: IDDQD Limited, International House, 24 Holborn Viaduct, London, EC1A 2BN