Dedicated Support

Feel free to contact us for general enquiries, technical questions, and more

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Support Hours

9.00 AM to 5.00 PM

Monday to Friday, UK time

(except public holidays)

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For licensing, integration, account management or general enquiry

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Frequently Asked Questions

Need some extra help? Feel free to get in touch with us.

Service status

API, website and Postcodes.io. Live from status.ideal-postcodes.co.uk.

View the status pageIncident feeds: RSS, Atom, JSON

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API uptime, trailing 90 days

Enterprise support

Support SLAs and assistance right when you need it

For teams relying on address verification and data services at scale. We complete security questionnaires and vendor assessments as part of your procurement process.

Talk to SalesSecurity & Compliance
  • Uptime and response-time SLA
  • Named account manager
  • Implementation review before launch
  • ISO 27001 and Cyber Essentials certified
  • Policies, security assessments and pen-test summary on request