Support Hours
9.00 AM to 5.00 PM
Monday to Friday
(except public holidays)
Email
support@ideal-postcodes.co.ukGreat for licensing, integration, account management or general enquiry. Monitored 24/7 for critical issues
Phone
(+44) 020 7112 8019Great for licensing and general enquiry
General Chat
For general enquiries, support and account queries
Developer Chat
chat.ideal-postcodes.co.ukDeveloper chat page. Great for code sharing and integration assistance
FAQs
How do I choose a suitable plan?
We recommend estimating your projected usage for 12 months and selecting a plan based on that figure. If you are not sure about your future usage you can also start with a smaller plan and upgrade it as you grow.
Is it possible to upgrade/change my plan?
You can make changes to your plan at any time via your account billing page.
Does my plan automatically renew?
All plans will automatically top-up when your balance reaches 10% of the plan total. For instance, the £9 (200 Lookup) plan, will trigger an automated top-up of £9 and (200 Lookups) when your balance reaches 20 lookups. You will be kept updated by email when a top-up occurs
What is considered a lookup?
A lookup is any search that yields a complete address. For example, one postcode search equates to one lookup as the full address list for a postcode is returned. However an autocomplete search does not as it only yields partial addresses (address suggestions).
How often is data updated?
Our Address Database is updated everyday against Royal Mail's Postcode Address File so you can be confident you won't miss the latest address changes.
Need some extra help? Feel free to get in touch with us.